Terms of Service

The Service is operated by Transcribe Labs LLC (a Wyoming, USA company). It turns recordings of interviews and group discussions into written transcripts: multiple transcription engines run in parallel and cross-correct each other, and uncertain names and terms are surfaced for you to confirm before you export.

• ·You sign in with an emailed code — no password. You are responsible for keeping access to your email secure.
• ·One email is one account; your balance and transcripts belong to that email.
• ·If you breach these terms, we may suspend or close your account, with advance notice except where unlawful activity is involved.

• ·The Service offers two ways to transcribe: Transcribe Cloud and Transcribe Local. Transcribe Cloud is charged by the actual duration of the audio, at an hourly rate that depends on whether you have a plan and which one. A plan’s monthly fee becomes that month’s allowance, drawn down at that plan’s rate. A transcription uses your trial minutes first, then the current period’s allowance, and once that runs out, your prepaid balance at the same rate. Transcribe Local runs on your own computer through the local app we provide and can be used without limit; its merge step runs either on a service you connect yourself, which bills you for it directly, or on ours, charged to your balance at the rate shown on the pricing page.
• ·Rates are per hour and billing is prorated to the exact second: we never round the duration up. Cost = actual seconds ÷ 3600 × the hourly rate, and the resulting amount is rounded to the nearest cent (e.g. 3 min 29 s = 209 ÷ 3600 × the rate). We hold an estimate against your balance at upload, settle on the server-measured length once the job completes, and return the difference.
• ·For a given plan, or without one, a single rate applies to all 28 audio languages, billed in USD (priced in CNY in mainland China). Current prices are the ones shown on the pricing page and the upload page. A change to the pay-as-you-go rate does not affect transcriptions submitted before it; a change to a plan price takes effect from your next billing period, and we will email you in advance.
• ·The rate is locked in at the moment you submit a transcription: later rate changes do not affect jobs already submitted.
• ·Plans renew monthly and can be cancelled at any time; after cancelling you keep the plan until the end of the current period. Allowance not used in a period expires at its end and cannot be exchanged for cash or transferred. An upgrade takes effect immediately at the new plan’s full price, the billing period restarts that day, and the remaining allowance of your previous plan carries over into the new one by its dollar amount, then is drawn down at the new plan’s rate.
• ·“Unlimited” use of Transcribe Local covers your own normal use. If we see automated bulk submission, resale, or usage clearly beyond normal use, we will contact you first and may, if necessary, slow down or suspend use of Transcribe Local; this does not affect plan allowance you have paid for or your balance.
• ·Account balance is non-transferable and cannot be withdrawn as cash; it may only be used to pay for transcription. See section 4 for refunds.
• ·You cannot start a new Transcribe Cloud transcription when your trial minutes, current-period allowance and balance are all too low.

• ·Unused balance: within 14 days of a top-up, you may request a full refund of any unused portion of that top-up, returned to the original payment method. Sign-up credit is not a payment you made and is not included in a refund.
• ·Plan fees: within 14 days of your first subscription, and provided none of the current period’s allowance has been used, you may request a full refund and the plan ends at once. Otherwise the current period is charged as started; you can cancel at any time and keep the plan until the period ends.
• ·Closing your account: if you close your account more than 14 days after a top-up, write to us before you do and any unused top-up balance is still returned to the original payment method (sign-up credit excluded). If the original payment method can no longer receive a refund, we will agree another way with you. Closing your account also cancels your plan’s automatic renewal; any remaining plan allowance is deleted with the account.
• ·Quality claims: if a transcription has an obvious quality problem, email hello@transcribe.solutions within 7 days of delivery, naming the file and pointing to the specific places you consider wrong. We review those places against the original audio and reply with our conclusion within 5 business days. Where we assess the problem to be a serious quality defect caused by us, that transcription (including any post-processing based on it) is refunded in full, to your balance or to the original payment method, your choice. The refund covers that transcription only; it does not extend to your other transcriptions or to the rest of that top-up. If that transcription used your plan allowance, the refund is credited to your balance at that transcription’s actual hourly rate. Audio is deleted automatically 7 days after delivery, which is why claims must be made within that window.
• ·Jobs that fail due to maintenance or third-party engine faults are not charged.
• ·Any statutory right of withdrawal or refund you have under the laws of your jurisdiction is not limited by this section.
• ·Referral credit: credit earned through referrals is spent before your top-ups, is not included in any refund amount, and cannot be withdrawn or transferred.
• ·To request a refund, contact hello@transcribe.solutions. We process requests within 5 business days.

• ·The audio you upload and the transcripts produced from it belong to you.
• ·You authorize us to process that content solely to provide the transcription (including sending it to the categories of processors described in section 6). We do not use it for training and do not sell it.
• ·You confirm you have the rights to the recordings you upload, including any consent from the people in them required by applicable law.
• ·You can create a review link so that someone you choose can review a transcript and its audio. You decide who receives the link and are responsible for that choice; you can revoke it at any time, and it stops working once the recording is deleted.

To produce your transcript, your content passes through these categories of third parties: transcription engines, text-consolidation and proofreading services, fact-checking lookups, email delivery, and payment processing. The categories are set out in our Privacy Policy, where a complete list of the specific providers is available on request; data is shared only as needed to provide the Service.

• ·Original audio is kept for 7 days after transcription so you can re-download it, then deleted automatically. With Transcribe Local, the recording is not uploaded to us and stays on your own computer.
• ·Transcripts are kept for 30 days, then deleted; please export (.docx/.txt) to keep them.
• ·Closing your account deletes all your content permanently; any remaining balance is handled under the refund terms in section 4.

• ·Automated transcription and the review checklist are aids, not guarantees of accuracy; the authoritative transcript is the version you confirm. We are not liable for losses from using a transcript you did not confirm.
• ·We work to keep the Service available but do not promise it will be uninterrupted; a job that fails due to maintenance or a third-party engine is not charged.
• ·To the fullest extent permitted by law, our total liability is capped at the amount actually paid for the order giving rise to the claim.

Do not upload unlawful content; do not use the Service to violate anyone’s privacy or other rights; and do not reverse-engineer, scrape, or abuse the Service (including mass-registering accounts to farm sign-up credit).

Changes are posted on the site 7 days in advance; continuing to use the Service means you accept them. These terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules, and disputes arising from the Service will be brought in the courts of competent jurisdiction located in Wyoming. Any mandatory consumer-protection law of your place of residence applies where relevant.

hello@transcribe.solutions