Terms of Service

The Service is operated by Transcribe Labs LLC (a Wyoming, USA company). It turns one-on-one interview recordings into written transcripts: multiple transcription engines run in parallel and cross-correct each other, and uncertain names and terms are surfaced for you to confirm before you export.

• ·You sign in with an emailed code — no password. You are responsible for keeping access to your email secure.
• ·One email is one account; your balance and transcripts belong to that email.
• ·If you breach these terms, we may suspend or close your account, with advance notice except where unlawful activity is involved.

• ·The Service is prepaid: you top up first, then pay by the actual duration of the audio you transcribe.
• ·Rates are per hour and billing is prorated to the exact second: we never round the duration up. Cost = actual seconds ÷ 3600 × the hourly rate, and the resulting amount is rounded to the nearest cent (e.g. 3 min 29 s = 209 ÷ 3600 × the rate). We hold an estimate against your balance at upload, settle on the server-measured length once the job completes, and return the difference.
• ·A single rate applies to all 27 audio languages, billed in USD. The current rate is the one shown on the pricing page and the upload page; any rate change is posted on the site in advance.
• ·The rate is locked in at the moment you submit a transcription: later rate changes do not affect jobs already submitted.
• ·Account balance is non-transferable and cannot be withdrawn as cash; it may only be used to pay for transcription. See section 4 for refunds.
• ·You cannot start a new transcription when your balance is too low.

• ·Unused balance: within 14 days of a top-up, you may request a full refund of any unused portion of that top-up, returned to the original payment method. Sign-up credit is not a payment you made and is not included in a refund.
• ·Closing your account: if you close your account more than 14 days after a top-up, write to us before you do and any unused top-up balance is still returned to the original payment method (sign-up credit excluded). If the original payment method can no longer receive a refund, we will agree another way with you.
• ·Quality claims: if a transcription has an obvious quality problem, email hello@transcribe.solutions within 7 days of delivery, naming the file and pointing to the specific places you consider wrong. We review those places against the original audio and reply with our conclusion within 5 business days. Where we assess the problem to be a serious quality defect caused by us, that transcription (including any post-processing based on it) is refunded in full, to your balance or to the original payment method, your choice. The refund covers that transcription only; it does not extend to your other transcriptions or to the rest of that top-up. Audio is deleted automatically 7 days after delivery, which is why claims must be made within that window.
• ·Jobs that fail due to maintenance or third-party engine faults are not charged.
• ·Any statutory right of withdrawal or refund you have under the laws of your jurisdiction is not limited by this section.
• ·Referral credit: credit earned through referrals is spent before your top-ups, is not included in any refund amount, and cannot be withdrawn or transferred.
• ·To request a refund, contact hello@transcribe.solutions. We process requests within 5 business days.

• ·The audio you upload and the transcripts produced from it belong to you.
• ·You authorize us to process that content solely to provide the transcription (including sending it to the categories of processors described in section 6). We do not use it for training and do not sell it.
• ·You confirm you have the rights to the recordings you upload, including any consent from the people in them required by applicable law.

To produce your transcript, your content passes through these categories of third parties: transcription engines, text-consolidation and proofreading services, fact-checking lookups, email delivery, and payment processing. The categories are set out in our Privacy Policy, where a complete list of the specific providers is available on request; data is shared only as needed to provide the Service.

• ·Original audio is kept for 7 days after transcription so you can re-download it, then deleted automatically.
• ·Transcripts are kept for 30 days, then deleted; please export (.docx/.txt) to keep them.
• ·Closing your account deletes all your content permanently; any remaining balance is handled under the refund terms in section 4.

• ·Automated transcription and the review checklist are aids, not guarantees of accuracy; the authoritative transcript is the version you confirm. We are not liable for losses from using a transcript you did not confirm.
• ·We work to keep the Service available but do not promise it will be uninterrupted; a job that fails due to maintenance or a third-party engine is not charged.
• ·To the fullest extent permitted by law, our total liability is capped at the amount actually paid for the order giving rise to the claim.

Do not upload unlawful content; do not use the Service to violate anyone’s privacy or other rights; and do not reverse-engineer, scrape, or abuse the Service (including mass-registering accounts to farm sign-up credit).

Changes are posted on the site 7 days in advance; continuing to use the Service means you accept them. These terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules, and disputes arising from the Service will be brought in the courts of competent jurisdiction located in Wyoming. Any mandatory consumer-protection law of your place of residence applies where relevant.

hello@transcribe.solutions